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As the advancement of technology continues companies must constantly upgrade their infrastructure to stay relevant in the increasingly competitive world market.
With the boarding pass playing such a vital role in allowing a passenger to complete their journey it is paramount that the e-boarding pass be a simple and seamless as it would be with a paper version. With this simple yet important requirement for the e-boarding pass it’s amazing to see that Air Canada has created such an unusable product that manages to fail on numerous levels.